Refund policy

If you are not completely satisfied with your order, we accept returns/exchanges in original condition within 7 days of receiving your order, for the refund less 10% or $10 restocking fee- whichever is more. If you have paid via ShopPay (aka Affirm Payments) the restocking fee for returns is 20%. To initiate a return, please email us directly at info@legacysaintjewelry.com with your name, order number, and items(s) you wish to return. You may also request a return online HERE by creating an account.  

Buyer is responsible for shipping back the item and purchasing return shipping. Once we received your returned item(s), your money will be refunded on your original form on payment. Once we have received the item back, please allow for up to 3 business days for a refund confirmation email. Once a refund is processed please allow for up to 7 business days for a refund to post back to your original payment method. Refunds on purchases made with a credit card will only be credited to the same card. Delivery + handling charges are non-refundable. Legacy Saint Jewelry is not responsible for lost packages.

CUSTOM ORDERS

Any custom made pieces are not returnable, due to time + work done for a custom order. Because of this, we are dedicated to working with you personally to ensure your custom order is exactly what you envisioned. Customizations include re-sizing, switching out bails, engraving, etc. 

INTERNATIONAL SHIPMENTS

With some international shipments: there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that Legacy Saint does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery. If you "refuse" the delivery or do not pay subjected import fees and the package gets sent back to sender- Legacy Saint Jewelry reserves the right to refund the buyer less shipping charges and a 10% restocking fee. Buyer only to be refunded once original package is delivered back to Legacy Saint Jewelry.