If you are not completely satisfied with your order, we accept returns/exchanges in original condition within 7 days of receiving your order, for the full refund. To initiate a return, please email us directly at firstname.lastname@example.org with your name, order number, and items(s) you wish to return.
Once we received your returned item(s), your money will be refunded on your original form on payment. The first credit will be made within 14 business days of receipt and verification of the merchandise. Refunds on purchases made with a credit card will only be credited to the same card. Delivery + handling charges are non-refundable.
For any custom made pieces, you can initiate a return within 7 days of receiving the item. Please note there is a 10% fee on the price of the custom made piece when returning. We charge a 10% fee due to time + work done for a custom order. Because of this, we are dedicated to working with you personally to ensure your custom order is exactly what you envisioned. Delivery + handling charges are non-refundable.